{"incident":{"id":4,"incident_id":"SH-0004","created_at":"2026-04-05T07:52:33.904Z","updated_at":"2026-04-05T07:52:33.905Z","status":"NEEDS_HUMAN","target":"comm-gateway","issue_type":"service_down","severity":"warning","tier":3,"diagnosis":null,"recommended_action":null,"resolution_notes":"migrated_from: SH-58040e","resolved_at":null},"timeline":[{"id":13,"incident_id":"SH-0004","ts":"2026-04-05T07:52:33.904Z","event_type":"state_change","actor":"system","summary":"Incident created: OPEN"},{"id":14,"incident_id":"SH-0004","ts":"2026-04-05T07:52:33.905Z","event_type":"state_change","actor":"system","summary":"Status → INVESTIGATING"},{"id":15,"incident_id":"SH-0004","ts":"2026-04-05T07:52:33.905Z","event_type":"state_change","actor":"system","summary":"Status → NEEDS_HUMAN"},{"id":16,"incident_id":"SH-0004","ts":"2026-04-05T07:52:34.157Z","event_type":"migration","actor":"system","summary":"Migrated from t3-pending.json on v3.0.0 startup"}]}